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Privacy

Privacy Policy

Your privacy matters to us. This policy explains what information we collect, how we use it, and the choices you have when using Dreams GYM.

Last updated: July 14, 2026 ~7 min read GDPR & CCPA aligned

1Introduction

Dreams GYM ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy applies to the Dreams GYM platform, websites, and related services (the "Service") and describes how we collect, use, and safeguard your information.

By using the Service, you consent to the practices described here. If you do not agree, please do not use the Service. This policy works alongside our Terms of Service.

2Information We Collect

We collect the following categories of information to provide and improve the Service:

Account Information
Name, email, phone number, business name, and role you provide at sign-up.
Customer & Member Data
Member records, attendance, plans, and sales data you enter into the platform.
Payment Information
Billing details processed securely by our payment partners — we never store full card numbers.
Usage & Device Data
IP address, browser type, pages visited, and interactions collected automatically.

3How We Use Data

We use the information we collect to:

  • Provide, operate, and maintain the Service.
  • Process transactions and send related information such as invoices.
  • Send administrative messages, security alerts, and support responses.
  • Improve and personalize the Service and develop new features.
  • Monitor usage, detect fraud, and protect the integrity of the platform.
  • Comply with legal obligations and enforce our agreements.

We do not sell your personal information to third parties.

4Sharing & Disclosure

We only share information in the following limited circumstances:

  • Service providers — trusted vendors (hosting, payments, email) who process data on our behalf under strict confidentiality.
  • Legal requirements — when required by law, subpoena, or to protect rights and safety.
  • Business transfers — in connection with a merger, acquisition, or sale of assets, with notice to you.
  • With your consent — when you explicitly authorize sharing.

5Cookies & Tracking

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Service is used. You can control cookies through your browser settings, though disabling them may affect functionality.

Types of cookies we use

  • Essential — required for authentication and core features.
  • Analytics — help us understand usage and improve the product.
  • Preference — remember your settings like theme and language.

6Data Security

We implement industry-standard technical and organizational measures to protect your data, including encryption in transit and at rest, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. After account closure, Customer Data is available for export for 30 days, after which it is deleted or anonymized, except where retention is required by law.

8Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your personal data ("right to be forgotten").
  • Object to or restrict certain processing.
  • Request a portable copy of your data.
  • Withdraw consent at any time where processing is based on consent.

To exercise these rights, contact us at privacy@example.com. We will respond within the timeframe required by applicable law.

9Children's Privacy

The Service is not directed to individuals under 18, and we do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete it.

10Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through the Service before they take effect. The "Last updated" date at the top reflects the latest revision.

11Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact our privacy team:

Data Protection Officer
privacy@example.com

Dreams GYM Pvt. Ltd. · 400 Congress Ave, Austin, TX 78701, USA

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